We aim to despatch your order on the day we receive notification, and confirmation of payment, for orders received before 12 noon. Orders are sent out Monday to Thursday on a ‘Next Day Delivery’ service to avoid being caught up in the weekend. You will receive an email from us once your parcel has been dispatched.Should an order be required for a Saturday delivery this can be done by special arrangement, at an additional charge.
Postage and Packaging
Please ensure that your delivery address and postcode are accurate – we cannot be responsible for non-delivery to an inaccurate address. In the event of no-one being available to sign for the parcel please give us clear instructions for a safe place where the parcel may be left! (please note that if the parcel is left it will be at your risk)We have a policy of ‘reduce/re-use/recycle’. Therefore your parcel will be carefully wrapped and packed in a used cardboard box with an ice pack to ensure your cheese arrives in optimum condition.Postage up to a weight of 20kg will be £8.99 to the UK Mainland (excluding Saturdays).
Occasionally we do not have a cheese in stock that you ordered. When this arises we will endeavour to contact you to seek an alternative choice, alternatively we will replace with a similar cheese to the same value. If you do not want us to substitute a cheese please let us know.