Delivery

Delivery

We aim to despatch your order on the day we receive notification, and confirmation of payment, for orders received before 12 noon. Orders are sent out Monday to Thursday on a ‘Next Day Delivery’ service to avoid being caught up in the weekend. You will receive an email from us once your parcel has been dispatched.Should an order be required for a Saturday delivery this can be done by special arrangement, at an additional charge.


Postage and Packaging

Please ensure that your delivery address and postcode are accurate – we cannot be responsible for non-delivery to an inaccurate address. In the event of no-one being available to sign for the parcel please give us clear instructions for a safe place where the parcel may be left! (please note that if the parcel is left it will be at your risk)We have a policy of ‘reduce/re-use/recycle’. Therefore your parcel will be carefully wrapped and packed in a used cardboard box with an ice pack to ensure your cheese arrives in optimum condition.Postage up to a weight of 20kg will be £8.99 to the UK Mainland (excluding Saturdays).

Substitutions

Occasionally we do not have a cheese in stock that you ordered.  When this arises we will endeavour to contact you to seek an alternative choice, alternatively we will replace with a similar cheese to the same value.  If you do not want us to substitute a cheese please let us know.